- Frequently Asked Questions
Everything You Need to Know
Get answers to common questions about our services, territory, and how we can help with your lighting projects.
About Us
Who are you?
About Us
Who are you?
We are MANUFACTURER’S REPRESENTATIVE. Our function is to simply ‘represent’ our manufacturers to architects, engineers and designers on lighting projects. In general, we promote product through architects, engineers and designers and distribute through wholesale electrical houses.
Territory
What territory do you cover?
Territory
What territory do you cover?
We have been contracted by our manufacturers to represent their products in the counties of Honolulu, Maui, Kauai, and Hawaii (Big Island). We can offer design services to specifiers located in these counties for projects throughout the U.S. and the world.
Purchasing
Can I purchase products directly from you or the manufacturer?
Purchasing
Can I purchase products directly from you or the manufacturer?
The manufacturers we represent sell only through electrical wholesale distributors. Klopfenstein LLC does not stock or sell any material directly to the public.
Pricing
Will you tell me how much a fixture costs?
Pricing
Will you tell me how much a fixture costs?
We can provide budget prices for the products we represent. However, electrical wholesalers buy directly from the manufacturers and set their own prices. Please contact us via phone for budget pricing.
Lead Times
How long will it take to get a fixture?
Lead Times
How long will it take to get a fixture?
Some products are stocked in the local distribution warehouses, and others are stocked at the manufacturer locations. Many other project related products are not manufactured until they are ordered. We can give you an estimated shipping lead time for all of our products. Please contact us.
Line Card
Do you have a line card?
Line Card
Do you have a line card?
Yes, we have a comprehensive line card featuring all the manufacturers we represent. You can view our complete line card online, or contact our Sales Department to discuss specific manufacturers and products for your project.
Literature
Can I get a catalog from you?
Literature
Can I get a catalog from you?
Yes. We maintain a supply of catalogs, binders, brochures Video and CD-ROMs for all the manufacturers we represent. Please contact us or fill out our literature request form to request a catalog.
Design Services
Can you help me design the lighting for my project?
Design Services
Can you help me design the lighting for my project?
Yes, for these reasons we’re here. Please contact us for an appointment with our sales department.
Projects
What types of projects do you work on?
Projects
What types of projects do you work on?
We work on commercial, hospitality, retail, healthcare, education, residential, and specialty lighting applications across all Hawaiian islands. Our expertise covers indoor, outdoor, and controls systems.
Technical Support
Do you provide photometric calculations?
Technical Support
Do you provide photometric calculations?
Yes, we can provide photometric analysis, lighting calculations, and technical support for your projects. Our team can help with fixture selection, layout optimization, and energy compliance.
Emergency Lighting
What about emergency and exit lighting?
Emergency Lighting
What about emergency and exit lighting?
We represent manufacturers that provide comprehensive emergency lighting solutions, including exit signs, emergency fixtures, and battery backup systems that meet all local and national codes.
Controls
Can you help with lighting controls and automation?
Controls
Can you help with lighting controls and automation?
Absolutely! We represent leading controls manufacturers and can design systems from simple dimming to complex networked lighting management systems, including daylight harvesting and occupancy sensing.
Still Have Questions?
Our lighting experts are here to help. Contact us for personalized assistance with your project.